Policy

Our services include dog walking, pet sitting, and feeding, scheduled on agreed dates and times during our working hours: Monday to Friday, 8:00 AM to 5:00 PM.

Walks take place in Forty Hill Park, with your dog collected and returned to the address provided.

We may walk up to 10 dogs at once, following safety guidelines.

Services may be delayed due to weather or illness, with prior notice if possible.

All services comply with relevant laws and RSCPA guidelines, and we hold public liability insurance with Cliverton Insurance.

To proceed, we need an in-person meeting to assess your needs and your pet's. Afterward, we'll review the agreement together.

Please provide the completed Assessment Form, signed Agreement, and keys/instructions if applicable before we start.

To book one or more services, you must complete the “Booking Form” available in your MDDC portal using your client card account number.

For weekly sessions, bookings must be submitted before the start of each week. For monthly sessions, bookings must be made before the 1st of each month.

Your booking will be confirmed once payment has been made.

Bookings after 1 month of inactivity will require a company review.

For pets that have not been booked for a period of one month or more, a company review will be required. This reassessment will allow us to review the pet's current needs and engage with the owner as we would with a new client.

It also provides an opportunity to inform the owner of any updates to our services, pricing, or policies, and ensures we continue to deliver the highest level of care tailored to each pet's unique requirements.

To cancel a service, fill out the online “Cancellation Form” in your MDDC portal by acessing with your account number.

Cancellations made 7+ days in advance are fully refundable; those within 7 days are non-refundable.

Refunds, if applicable, are processed within 3 working days.

Payments are due via bank transfer or standing order to the provided account.

Weekly clients must pay at the start of each week, and monthly clients before the 1st of each month.

If payment isn't received by Monday, the service will be canceled with no refunds.

By signing, you agree to the services described.

Please ensure your information is accurate, and that your dog is fit for walks.

You will also accept that your dog will meet other dogs, and authorize emergency treatment if needed.

You will provide proof of current vaccinations upon request and notify us of any contagious diseases.

You also consent to us photographing and filming your dog for promotional use.

Claims or disputes must be directed to Marie's Doggy Day Care first.

The company may be legally required to compensate for foreseeable losses or damages caused by failure to meet legal standards.

Liability is limited to £250, and damages caused by your or third parties' fault are not covered.

The company's liability for other non-excludable losses remains unaffected.

To provide the Services to you, we will need to process your personal information.

we will only process personal information in accordance with the relevant data protection laws.

If you are dissatisfied with the services in any way, please complete the online complaint form on your MDDC portal.

A member of our team will personally reach out to you to discuss a resolution.

Any variation to this agreement shall only be effective if made in writing and explicitly agreed upon by both parties following a formal meeting.

The laws of England and Wales apply to this Agreement.

Any disputes in relation to this Agreement shall be subject to the exclusive jurisdiction of England and Wales

At Marie's Doggy Day Care, safety is our priority.

If a client or household member tests positive for COVID-19, we won't provide dog-walking services while they're infectious.

If the client is positive but not home during the walk, we can still perform the service, with dogs left outside in a secure area.

We disinfect equipment and may wear masks and use hand sanitizer for safety.

All clients with an alarm system are required to provide the access code or key to deactivate the system during dog collection or return from walks.

This ensures a smooth and efficient pick-up and drop-off process.