Policy

The services which we will perform in accordance with this Agreement will be walking your dog, pet sitting and pet feeding.

We will perform the chosen services for you on the dates and times agreed between us, in accordance with the company working times which are:

Mon to Fri 08:00 - 17:00

Sat & Sun closed

The times and dates upon which we will perform the Services will be agreed between us up on first assessment.

We will be walking other dogs with your dog, but we will never walk more than 10 dogs at any time as per national guidelines.

At the start of each walk, we will collect your dog from the address provided us up on first assessment.

At the conclusion of each walk, we will return your dog to the address provided us up on first assessment.

We will transport your dog to an appropriate walking location with the company business vehicle. All walks will take place in Forty Hill Park (Enfield).

There may be times when we will not be able to perform the services due to reasons beyond our control. Such circumstances may include illness or adverse weather conditions which would make it unsafe to perform the services. In these circumstances, we will provide as much notice as is possible.

We will perform the services in accordance with the RSCPA Professional dog walker's guidelines.

We will also ensure that we perform the services in accordance with all relevant legal requirements, including (but not limited to):

The Animal Welfare Act 2006.

The Animals Act 1971.

The Control of Dogs Order 1992.

The Dangerous Dogs Act 1991.

The Highway Code and The Countryside Code.

A public liability insurance is held by Marie's Doggy Day Care Company.
The name of the insurer is CLIVERTON INSURANCE COMPANY.

To proceed with the full assessment, we will need to hold a formal meeting in person where we will evaluate both your needs and those of your pet. This will help us determine the most appropriate service required.

Once the assessment is complete, we will review the agreement together, allowing you ample time to carefully read and acknowledge the key points before proceeding with the first booking.

You must provide us with the following documents before we can provide the services to you:

A completed copy of the Assessment Form.

A signed copy of this Agreement.

A copy of the keys and instructions if an alarm system is installed.

To book one or more services, you must complete the “Booking Form” available in your client area using your client card account number.

For weekly sessions, bookings must be submitted before the start of each week. For monthly sessions, bookings must be made before the 1st of each month.

Your booking will be confirmed once payment has been made.

Bookings after 1 month of inactivity
will require a company review

For pets that have not been booked for a period of one month or more, a company review will be required. This reassessment will allow us to review the pet's current needs and engage with the owner as we would with a new client. It provides an opportunity to inform the owner of any updates to our services, pricing, or policies, and ensures we continue to deliver the highest level of care tailored to each pet's unique requirements.

If you wish to cancel one or more services, please complete the online “Cancellation Form” available in your client area using your client card account number. Once we receive your request, we will process the cancellation and notify you when the service has been successfully cancelled.

Cancellations made 7 days before the scheduled service are fully refundable.
Cancellations made within 7 days of the scheduled service are non-refundable.

“Refunds, when applicable, will be processed within 3 working days.”

Payments must be made via bank transfer or standing order to the bank account provided to you up on first assessment.

Payments must be made at the beginning of each week for weekly session clients, or before the 1st of each month for all clients who have agreed for monthly sessions.

If payment is not received by Monday of each week, the service will be automatically canceled, and no refunds will be issued.

The company prices are as follows:

Dog walk:
£ 18 per session

Pet sitting:
£20 (30 minutes)
£ 40 (60 minutes)

Pet feeding:
£15 (15 minutes)

In signing this Agreement, you consent to the nature of the Services as described in this Agreement.

You must ensure that you fill out the Information Form accurately with all the relevant information.

You will ensure that your dog is fit and ready to attend the walk in the booked slot.

You accept and agree that your dog will meet other dogs whilst we perform the services.

I urgent or emergency treatment is required during a walk, we will contact you as soon as reasonably practicable. If we are unable to reach you, you accept and agree and authorize us to consent to any necessary emergency treatment from an appropriate veterinary surgery.

You agree that you will provide proof of all current and up-to-date vaccinations in relation to your dog upon request.

If your dog has been diagnosed with an infectious or contagious disease or condition, you agree to notify us prior to any bookings. You acknowledge that, under such circumstances, we may opt to cancel the booking for safety purposes in accordance with Infection Prevention National Guidelines.

You consent to and authorize our company to photograph and film your dog. You understand that these photos and videos may be used in promotional content related to our services on our social media platforms and website.

Any claim or dispute in relation to this Agreement must be raised against Marie's Doggy Day Care as the first party to this Agreement.

Marie's Doggy Day Care may be required by law to compensate you for any losses or damage should there be a failure to perform the duties in accordance with the relevant legal requirements and legal standards, provided that such loss or damage was reasonably foreseeable in the circumstances.

Marie's Doggy Day Care will not compensate you if such loss or damage was your fault or the fault of any other third party.

The total liability of Marie's Doggy Day Care to you under this Agreement will not exceed £250.

Nothing in this section or the Agreement will limit or exclude the liability of Marie's Doggy Day Care for any other loss which cannot be excluded or limited by law.

To provide the Services to you, we will need to process your personal information. we will only process personal information in accordance with the relevant data protection laws.

If you are dissatisfied with the services in any way, please complete the online complaint form on your client area. A member of our team will personally reach out to you to discuss a resolution.

Any variation to this agreement shall only be effective if made in writing and explicitly agreed upon by both parties following a formal meeting.

The laws of England and Wales apply to this Agreement. Any disputes in relation to this Agreement shall be subject to the exclusive jurisdiction of England and Wales

At Marie's Doggy Day Care, the health and safety of our clients, their pets, and our staff are our top priorities. In light of ongoing concerns surrounding COVID-19, we have implemented a policy to ensure a safe environment for everyone involved.

Clients Testing Positive for COVID-19

• If a client or anyone in their household is COVID-positive and present at home, we will not conduct dog-walking services during this time.
• This precaution is necessary to protect our staff from potential exposure.

Dog Collection While the Client Is Outside the Home

• If the client is COVID-positive but not present in the house during the scheduled dog walk, we will still be able to perform the service.

To ensure safety:
• Dogs must be left in a pre-agreed area outside the home, such as a secure garden, porch, or designated handover point.
• There will be no direct contact with the client during the collection or return of the dog.

Additional Precautions

• All equipment (e.g., leads, harnesses) must be disinfected before handover.
• Our team will use hand sanitizers and may wear masks during pick-up and drop-off for added safety.